I always tell the guest that in case I rebook I will refund whatever I earn. If the guest does that airbnb will contact you and all you have to do is to ask the guest and airbnb to respect the cancellation policy. If he got any questions ask the guest to contact airbnb. You don't have to refund or do a thing but explain to him that airbnb are taking care of all the finances. When he press the cancellation button he is refunded automatically according to the policy - in this case nothing. If it were me I would explain that he will get refunded after the cancellation policy which was agreed on when the booking was made. It is incredible rude of your guest not to accept his own choice to book a non-refundable but expect you to refund. In your case the guest chose the non-refundable cheaper option. When a guest can't make it and he/she cancels he/she will get refunded according to the cancellation policy you got. Needless to say, the guest ended up staying for all 28 days as the entire visa story was bullshit. Airbnb told me that, even if they weren't lying, the guest wouldn't be entitled to a refund anyway as it was entirely up to them to check visa requirements before booking. I called Airbnb and informed them that the guest was trying to blag a refund by lying about not being able to stay in the country due to visa requirements.
I knew that this was bullshit as they had only arrived in the country on the day of check in and they can stay for 30 days without any need for a visa at all. They told me that they had to check out the next day as their visa application had been denied and they were no longer allowed to stay in the country. They declined and chose to stay at my listing.Ī couple of days later, they asked if I would refund the remaining nights.
I offered to refund the dates that were rebooked. Two hours before check in they told me that they were able to stay with a friend for free now and asked me if I could give them a full refund. I had some guests a couple of years ago who booked a four week stay and had had that stay booked for over six months. It's entirely the guest's own fault for booking a place before their visa was approved. 'Changes to visa or passport requirements' means that the visa/passport requirements for the place the guest is visiting change between the date the guests booked and the date of the guest's arrival.
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